Support Services

The operation and performance of your business, enterprise or organisation is only as good as its IT infrastructure, network and systems allow. Downtime costs you time and money so it pays to ensure your IT ‘machine’ is well maintained, serviced and cared for. PROW can look after this for you to give you peace of mind that it’s all covered – regardless of what life throws at you.

365 x 24 x 7 Business Focus SLA

When being fully operational is critical to your business or organisation you want to know you are in safe hands when things go wrong (because they will at some point). You want IT experts who understand preventative measures & know exactly what to do to put things right – with precision & speed. You want a service which delivers to your most stringent requirements and outcomes. Want a business-focused SLA that has you covered 24 hours a day, 365 days of the year? Speak to us before you make any rash decisions.

Expert Engineers & Consultants

The world of IT is complex – and getting more complex every day. When your business or organisation relies on networks, systems, hardware and software for success, it makes sense to invest in the best. Seeking out engineers and consultants who have the right skills, the right level of experience in the field and the right specialist knowledge will pay dividends. Your return is the best advice, the strongest (& best value-for-money) solutions & reassurance that whatever happens you have it covered.

Onsite and Remote Support

PROW offers an expert and flexible IT support service, ready to serve your business or organisation 24/7. If there’s trouble shooting to be done, our engineers can work on site or provide support remotely, to get things fixed, sorted and up and running again with the minimum of fuss. Naturally, we are biased. Why not put us to the test and see for yourself.

SLA & Maintenance Services

PROW pays attention to customer service and to details. We manage and deliver a high-quality service. Available 24/7. Clear communications, guaranteed response set within the SLA, and fully-qualified engineers who know different technologies like the back of their hands. No fuss. No time wasting. We will keep your operation running smoothly and get it back on track if it starts to let you down. Let us know what support you need. Whatever your requirements, we have it covered and our SLA is worth the paper it is written on. We guarantee it.